Analyzed loyalty member data to identify high-value customers, measure tier effectiveness, and quantify financial risk from unredeemed points. Built SQL queries using CTEs and window functions to surface churn patterns, cohort behavior, and regional profitability. Delivered 7 actionable recommendations projectedd to improve retention of top 10% CLV members and reduce $2M+ in points liability exposure.
Workforce Analytics Dashboard in Tableau Analyzed employee data to uncover trends in attrition, tenure, and hiring across departments, presented in an interactive Tableau dashboard for HR decision-making..
Customer Experience Insights with Tableau Transformed complaint logs into clear visuals showing resolution times, top issues, and satisfaction trends to help teams improve service quality.
Analyzed EHR data across encounters, patients, payers and procedures to surface revenue leakage, payer performance, and utilization patterns.
Repository containing messy dataset of data cleaning projects using Excel for Projects on US president Dataset, HR Dataset and Healthcare.